At Lucianna, we are dedicated to ensuring your complete satisfaction with every jewelry purchase. To uphold this commitment, we offer a hassle-free 30-day return policy.

Please follow these guidelines to ensure a smooth return process:

  1. Return Eligibility:
    • The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please ensure you have the receipt or proof of purchase handy when contacting us.
    • Any product that has been used, altered, or damaged will not be eligible for return.
  2. Return Procedure:
    • Contact our customer service team at to initiate the return process. Please provide your order number and the reason for the return.
    • Our team will provide you with a return authorization and instructions for returning the item.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
    • We recommend using a trackable shipping service for your return to ensure it reaches us safely.
  4. Refunds:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • If the return is approved, a refund will be processed to your original method of payment within 3-5 business days.
  5. Non-Returnable Items:
    • Certain items are not eligible for return, including Final Sale and personalized engraved jewelry.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately for assistance (within 7 days upon receipt). We will work with you to resolve the issue as quickly as possible.
  7. Internation Returns
    • We cannot refund duties, taxes or return shipping fees associated with any international order placed outside of Canada.

    Contact Us: If you have any questions about our return policy or need assistance with a return, please contact our customer service team at

    At Lucianna, your satisfaction remains our top priority. We are dedicated to delivering a seamless shopping experience and are committed to addressing any concerns promptly and efficiently.