Privacy Policy

Privacy Policy

At Lucianna, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website or other means of communication.

Information We Collect:

  • Personal Information: When you make a purchase or register an account with us, we may collect personal information such as your name, email address, shipping address, and phone number.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details. However, we do not store this information on our servers; it is securely transmitted to our payment processor to complete the transaction.
  • Communications: We may retain records of any correspondence between you and our customer service team, including emails and chat logs.

How We Use Your Information:

  • Order Processing: We use your personal information to process orders, communicate with you about your purchases, and provide customer support.
  • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, or upcoming events. You can opt out of these communications at any time by following the unsubscribe instructions included in each email.
  • Improving Our Services: We may use your information to analyze trends, track website usage, and improve the overall experience for our customers.

Data Security:

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your account.
  • All sensitive information you provide is encrypted and transmitted securely using industry-standard Secure Socket Layer (SSL) technology.
  • We do not store your payment information on our servers after the transaction is complete.

Disclosure of Information:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill orders (e.g., sharing your address with shipping carriers).

Your Rights:

  • You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy:

  • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

Contact Us:

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at