Shipping
At Lucianna, we are committed to providing prompt and reliable shipping services to ensure your satisfaction with every purchase. Please review the following shipping policy details:
Delivery Time
Our delivery time is comprised of both processing and shipping durations. Here's a detailed breakdown:
Processing Time:
- Standard Products: We aim to process and dispatch orders within 1-3 business days of receiving your purchase order.
- Personalized Jewelry: Please note that personalized jewelry requires up to 7 business days for production before it is ready to ship.
Shipping Time:
- Standard Delivery: Typically, shipping takes approximately 7 to 10 business days after the order has been processed and shipped.
- Remote Regions: For deliveries to remote regions, please allow an additional 3-5 business days for your item to arrive.
Please note that these delivery times are estimates and may vary depending on factors such as shipping carrier delays or customs processing.
Shipping Methods:
- We offer complimentary tracked shipping on all orders, ensuring that your purchase reaches you safely and on time. You can track your package from the moment it leaves our facility until it arrives at your doorstep, providing peace of mind every step of the way.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact our customer service team for assistance. We will work diligently to resolve any problems and ensure that your order reaches you in a timely manner.
Contact Us:
- If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@luciannafinejewelry.com.